Frequently Asked Questions

Do you have questions about how our services work? Take a look at our FAQ to find answers to any questions you may have. Contact us if you have a question that is not addressed.

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+ General

Is a deposit required to book?

We require a 50% non-refundable deposit due at booking to secure your event date. Your deposit must be paid within 24 hours of invoicing. Final payment is due 2 weeks prior to your event date.

I submitted an inquiry. When can I expect a response?

Your inquiries matter to us. Please allow up 48-72 hours response time. This response time may be delayed around holidays and weekends.

Do you charge a delivery/setup fee?

Yes, we charge a delivery and set up fee, which will be included in your invoice/quote.

Can your items be picked up?

Currently, some balloon arrangements and smaller rentals/purchases are available for pickup. We do not offer pickup of our larger rental inventory.

What type of vehicle is needed for pickup?

Sign rentals and easels will fit in a standard compact car or sedan. Organic balloon garlands may require an SUV or truck, depending on how large they are.

What is the cancellation policy?

We understand if the need to cancel your event comes up. However, the 50% non-refundable deposit will not be refunded. Any additional money paid outside of the 50% non-refundable deposit is eligible for refund pending a request for cancellation is submitted and approved via our cancellation/refund form 2 weeks prior to your event date. We will allow a grace period of 2 days after final payment has been made for cancellations. Additionally, in some cases, we may be able to transfer the credit to another date. Please note that a date transfer is only applicable for the same items and theme agreed to at booking. Also, please note that we are not responsible for refunds of any payments made to outside vendors and clients must adhere to their refund/cancellation policies. All cancellations, refunds, and date changes are subject to approval by SCC Party Boutique, LLC.

Do I have to pay a rush fee?

If you are in need of our event styling services with less than 7-14 days to accommodate, you are subject to rush fees.

+ Event Styling

Do you charge for consultations?

We currently offer a complimentary 15-minute consultation. Anything over 15 minutes will be subject to additional fees. Book yours here.

How will I be included in the event styling process?

We pride ourselves in providing a luxury experience for our clients. If your event has a specific theme/color scheme, it is our responsibility to source and select items to help bring your theme to life. And once booked, we will provide our clients with a mood board to give inspiration on what your event will look like. We welcome your feedback throughout the process or your choice to just sit back, relax, and let our team handle it all.

Do you work with other vendors?

Yes! We love to work with our local friends in the event space! For our clients, we are more than happy to provide you with vendor suggestions once booked. & for other vendors, we would LOVE to collaborate with you. Just shoot us an email or phone call.

What are your fees?

Our event styling fees are subject to what you require as the client.

What is the difference between a focal area and full event styling?

We are so glad you asked! A focal area consists of an elaborately styled backdrop area with added props, themed decor, and any other necessary accents to add a wow factor to your event. Full event styling includes the wow factor area along with centerpieces, tabletop styling, photo areas, chair selection, dessert area styling, welcome signage, and all other elements to bring your event to life.

+ Rentals

How long can I keep the rental items?

Our rentals are priced at 24 hours or duration of event (if at a venue). Rentals at a venue that need to be picked up after 10 pm are considered after hours and are subject to additional charges. Additional fees may apply to rentals needed longer than 24 hours

Do I need to clean rentals before returning them?

We ask that you remove any excess debris, such as cake/food from our rentals before they are returned. Please do not attempt to wash any of our rentals as damages could occur.

Do you sanitize the rentals?

Yes, all of our rentals are cleaned and sanitized after use and before renting to the next client.

What time will my rentals arrive?

We will work with you to coordinate an agreed-upon arrival time and pickup time for your rentals.

What happens if damage/theft occurs?

If a rental is damaged or theft occurs while a rental is in the client’s possession, it is the client’s responsibility to cover the damage repair or replacement costs associated at market rate.

+ Luxe Balloons

Is there a minimum?

Our Organic luxe balloons are $16.50/foot and onsite installations start at a minimum of $300. Pricing varies on anything under $300 and includes IYO (install your own) garlands, balloon bouquets, balloon columns, balloon-o-grams, etc.

Do you ship balloons?

We do not ship balloons currently.

What type of balloons do you use?

We use high-quality latex and foil balloons. These are not the balloons that you will find in your run-of-the-mill dollar stores, party stores, or big-box retailers.

How long will the balloons last?

We have been told that our balloons lasted for days, a few months, and even a year by clients. We use the highest quality balloons so that they will last. However, latex has a mind of its own and does not always respond well to the elements (too much sun, too cold inside, rainy, etc.)...Or your mischievous nephew may pop the balloons for fun, you could get scared and let them go, someone could trip and your balloon structure topples over... As a result, please note that we cannot guarantee the life span of your balloons once they are picked up, delivered, or set up and cannot be responsible for damages once they are in your possession. If we pop your balloons, arrangements will be made to replace them.

Do you blow up balloons that I provide?

No, we only blow up balloons provided by SCC Party Boutique, LLC.

Do you come back to pop my balloons?

Once we drop balloons off, they are yours to keep. If you would like for our team to break down balloons post-event, please note that a strike fee will be applied to your total at booking. If we provide you with an installation that requires a structure for balloon support, we will return to retrieve the structure, but we will not pop the balloons or take them with us.

What if it rains?

We know how important your special day is and we make every effort to accommodate, but we have to keep safety in mind. In the event of inclement weather, outdoor installations are subject to moving indoor or rescheduling.